# Email

Configuration details & help for email accounts.

# Thunderbird - Checking your settings

#### 1. Open Account Settings

- In Thunderbird, go to **Application Menu (≡) > Account Settings**.
- Alternatively, right-click your email account in the left pane and select **Settings**.

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#### 2. Update Server Settings

- In the left-hand menu, click on **Server Settings** under your account.
- Adjust as needed:
    
    
    - For IMAP:
        
        
        - **Server Name:** `imap.voice.net.au`
        - **Port:** `143 (STARTTLS), 993 (SSL/TLS)`
        - **Connection Security:** `STARTTLS for port 143)` or `SSL/TLS for port 993)`
        - **Authentication Method:** `Normal password`
        - **Username:** Your full email address (Eg `example.user@voice.net.au`)
    - For POP3:
        
        
        - **Server Name:** `pop.voice.net.au`
        - **Port:** `110 (STARTTLS), 995 (SSL/TLS)`
        - **Connection Security:** `STARTTLS for port 110)` or `SSL/TLS for port 995)`
        - **Authentication Method:** `Normal password`
        - **Username:** Your full email address (Eg `example.user@voice.net.au`)

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#### 3. Update Outgoing (SMTP) Settings

- Scroll down and click **Outgoing Server (SMTP)** at the bottom left.
- Select the correct SMTP server from the list, then click **Edit**.
- Adjust as needed:
    
    
    - **Server Name:** `smtp.voice.net.au`
    - **Port:** `587 (STARTTLS)` or `465 (SSL/TLS)`
    - **Connection Security:** `STARTTLS (Port 587)` or `SSL/TLS (Port 465)`
    - **Authentication Method:** `Normal password`
    - **Username:** Your full email address (Eg `example.user@voice.net.au`)

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#### 4. Save and Test

- Restart Thunderbird if it requests it and try sending/receiving mail to test.

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#### Screenshot Examples

[![thunderbird-incoming-email.png](https://docs.voice.net.au/uploads/images/gallery/2025-05/scaled-1680-/5iCc4HXHL4pUj4UI-thunderbird-incoming-email.png)](https://docs.voice.net.au/uploads/images/gallery/2025-05/5iCc4HXHL4pUj4UI-thunderbird-incoming-email.png)

[![thunderbird-outgoing-email.png](https://docs.voice.net.au/uploads/images/gallery/2025-05/scaled-1680-/UpktN2vVIEqg6Sog-thunderbird-outgoing-email.png)](https://docs.voice.net.au/uploads/images/gallery/2025-05/UpktN2vVIEqg6Sog-thunderbird-outgoing-email.png)

# Outlook - Checking your settings

#### 1. Open Mail Settings

- Shut down outlook.
- Press `Win + R`, type `control`, and press **Enter**.
- In the Control Panel search box (top right), type **Mail**.
- Click **Mail (Microsoft Outlook)**.
- In the Mail Setup window, click **Email Accounts…**.

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#### 2. Edit the Email Account

- In the **Email** tab, select your account.
- Click **Change**.

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#### 3. Update IMAP Server Settings

- In the **Change Account** window, update:
    
    
    - **Incoming mail server**:
        
        
        - If **Account Type** is **IMAP:** `imap.voice.net.au`
        - If **Account Type** is **POP:** `imap.voice.net.au`
    - **Outgoing mail server (SMTP)**: `smtp.voice.net.au`
    - **Username:** Your full email address (Eg `example.user@voice.net.au`)

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#### 4. Click **More Settings...**

- Go to the **Advanced** tab (Only one of **Incoming server (IMAP)** or **Incoming server (POP)** will be present):
    
    
    - **Incoming server (IMAP)**: `143 (STARTTLS)` or `993 (SSL/TLS)`
    - **Incoming server (POP)**: `110 (STARTTLS)` or `995 (SSL/TLS)`
    - **Outgoing server (SMTP)**: `587 (STARTTLS)` or `465 (SSL/TLS)`
    - **Use the following type of encrypted connection**: `STARTTLS for port 143/110/587)` or `SSL/TLS for port 465/993/995`
- Go to the **Outgoing Server** tab:
    
    
    - Tick **My outgoing server (SMTP) requires authentication**
    - Choose **Use same settings as my incoming mail server**

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#### 5. Save and Test

- Click **OK**, then **Next** to test the settings.
- If successful, click **Close**, then **Finish**.

<p class="callout warning">Note: Depending on the version of outlook we have seen a bug where it does NOT use the settings on screen, but continues to retry with the outdated settings. In this case if it is an IMAP account, you may need to remove the account and re-add it for outlook to use the correct settings.  
  
This behaviour has also been noted on Outlook for Android.</p>

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#### Screenshot Examples

[![outlook-settings.png](https://docs.voice.net.au/uploads/images/gallery/2025-05/scaled-1680-/QdaStrKrQCtKvur2-outlook-settings.png)](https://docs.voice.net.au/uploads/images/gallery/2025-05/QdaStrKrQCtKvur2-outlook-settings.png)

[![outlook-more-settings-advanced.png](https://docs.voice.net.au/uploads/images/gallery/2025-05/scaled-1680-/kU40LASl0sE2vQm7-outlook-more-settings-advanced.png)](https://docs.voice.net.au/uploads/images/gallery/2025-05/kU40LASl0sE2vQm7-outlook-more-settings-advanced.png)

[![outlook-more-settings-outgoing-server.png](https://docs.voice.net.au/uploads/images/gallery/2025-05/scaled-1680-/k477wu0aiDYwkNuQ-outlook-more-settings-outgoing-server.png)](https://docs.voice.net.au/uploads/images/gallery/2025-05/k477wu0aiDYwkNuQ-outlook-more-settings-outgoing-server.png)

---

#### Windows 8.1 and earlier

If you are running an unsupported version of windows, you will not have support for TLS 1.2 by default.

It is **highly** recommended that you update to a supported version of windows, however you can enable TLS 1.2 by adding additional registry entries.

This should enable connectivity to the mailserver, but your PC will **still be vulnerable** to many other security issues unless you upgrade to a supported version of windows.

Download and run the registry file below to enable TLS 1.2 and reboot your PC:

[enable\_tls\_1\_2.reg](https://docs.voice.net.au/attachments/4)