Telephony
Configuration details & help for telephony users including hosted 3CX systems.
3CX: Managing voicemail & greeting messages for an extension
Accessing the Voicemail menu
You can manage the voicemail for your extension, by dialing “999” or pressing the "message" button the handset.
Initial Options
You will be presented with the following initial options:
- Dial “*” to play your messages.
- Dial “9” to go to options.
- Dial hash “#” to exit.
Extended Options
When you dial “9” for options, the following options will be announced by the voicemail system.
Press the respective numbers to change and update these features:
- Dialing “1” allows you to change your profile status.
- Dialing “3” allows you to dial a number.
- Dialing “4” allows you to delete all read messages.
- Dialing “5” allows you change your self-identification message.
- Dialing “6” allows you to play mailbox information.
- Dialing “7” allows you change your voicemail PIN number.
- Dialing “8” allows you to change your greeting message.
- Dialing “9” allows you to restart the voice menu prompts.
3CX: Video Conferencing
3CX supports video conferencing and can be used collaborative meetings, allowing for screen sharing and face-to-face interaction. You can join or host meetings via your web browser or dedicated mobile apps.
Download the 3CX Video Conferencing app
Please note that video conferencing on your phone uses a separate application additional to the standard 3CX phone app.
| Platform | Application Name | Download Link |
|---|---|---|
| Android | 3CX Video Conference | Google Play Store |
| iOS (Apple) | 3CX Video Conference | Apple App Store |
Create an Ad-hoc (Instant) Video Conference
- Login into the 3CX Portal using your extension number or email address and password.
- Initiate the ad-hoc meeting via the "Meet" option in the left-hand menu.
- See the official documentation for detailed instructions.
Schedule a Video Conference (via browser)
- Login into the 3CX Portal using your extension number or email address and password.
- See the official documentation for detailed instructions.