# Telephony

Configuration details & help for telephony users including hosted 3CX systems.

# 3CX: Managing voicemail & greeting messages for an extension

##### Accessing the Voicemail menu

You can manage the voicemail for your extension, by dialing **“999”** or pressing the "**message"** button the handset.

A voice menu system will ask you to enter your Personal Identification Number (PIN) followed by **"#"**.

##### Initial Options

You will be presented with the following initial options:

- Dial **“\*”** to play your messages.
- Dial **“9”** to go to options.
- Dial hash **“#”** to exit.

<div class="post-content" id="bkmrk-dial-%2A-to-play-your-"></div>##### Extended Options

When you dial **“9”** for options, the following options will be announced by the voicemail system.

Press the respective numbers to change and update these features:

<div class="post-content" id="bkmrk-dialing-%E2%80%9C1%E2%80%9D-allows-y">- Dialing **“1”** allows you to change your profile status.
- Dialing **“3”** allows you to dial a number.
- Dialing **“4”** allows you to delete all read messages.
- Dialing **“5”** allows you change your self-identification message.
- Dialing **“6”** allows you to play mailbox information.
- Dialing **“7”** allows you change your voicemail PIN number.
- <span style="background-color:rgb(251,238,184);">Dialing **“8”** allows you to change your greeting message.</span>
- Dialing **“9”** allows you to restart the voice menu prompts.

</div>

# 3CX: Video Conferencing

3CX supports video conferencing and can be used collaborative meetings, allowing for screen sharing and face-to-face interaction. You can join or host meetings via your web browser or dedicated mobile apps.

#### Download the 3CX Video Conferencing app

Please note that video conferencing on your phone uses a separate application additional to the standard 3CX phone app.

<div class="horizontal-scroll-wrapper" id="bkmrk-platform-application"><table><thead><tr><th><span>Platform</span></th><th><span>Application Name</span></th><th><span>Download Link</span></th></tr></thead><tbody><tr><td>**Android**</td><td>3CX Video Conference</td><td>[Google Play Store](https://play.google.com/store/apps/details?id=org.tcx.webmeeting&hl=en&gl=US)</td></tr><tr><td>**iOS (Apple)**</td><td>3CX Video Conference</td><td>[Apple App Store](https://apps.apple.com/us/app/3cx-video-conference/id1039756959)</td></tr></tbody></table>

</div>#### Create an Ad-hoc (Instant) Video Conference

- Login into the 3CX Portal using your extension number or email address and password.
- Initiate the ad-hoc meeting via the "Meet" option in the left-hand menu.
- See the [official documentation](https://www.3cx.com/user-manual/video-conferencing/#h.a1fue935pbu2) for detailed instructions.

#### Schedule a Video Conference (via browser)

- Login into the 3CX Portal using your extension number or email address and password.
- See the [official documentation](https://www.3cx.com/user-manual/video-conferencing/#h.m77lqvqe6zvl) for detailed instructions.

#### Schedule a Video Conference (via 3CX app)

- Conferences can also be scheduled via the 3CX application.
- See the official documentation for [Android](https://www.3cx.com/user-manual/installation-android/#h.c057qyx8s9lk) and [Apple iOS](https://www.3cx.com/user-manual/installation-iphone/#h.f4p1o6t50jn).