3CX: Managing voicemail & greeting messages for an extension Accessing the Voicemail menu You can manage the voicemail for your extension, by dialing “999” or pressing the " message" button the handset. A voice menu system will ask you to enter your Personal Identification Number (PIN) followed by "#" . Initial Options You will be presented with the following initial options: Dial “*” to play your messages. Dial  “9” to go to options. Dial hash  “#” to exit. Extended Options When you dial “9” for options, the following options will be announced by the voicemail system. Press the respective numbers to change and update these features: Dialing “1” allows you to change your profile status. Dialing “3” allows you to dial a number. Dialing “4” allows you to delete all read messages. Dialing “5” allows you change your self-identification message. Dialing “6” allows you to play mailbox information. Dialing “7” allows you change your voicemail PIN number. Dialing “8” allows you to change your greeting message. Dialing “9” allows you to restart the voice menu prompts.