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Outlook - Checking your settings

1. Open Mail Settings

  • Shut down outlook.

  • Press Win + R, type control, and press Enter.

  • In the Control Panel search box (top right), type Mail.

  • Click Mail (Microsoft Outlook).

  • In the Mail Setup window, click Email Accounts….

2. Edit the Email Account

  • In the Email tab, select your account.

  • Click Change.

3. Update IMAP Server Settings

  • In the Change Account window, update:

    • Incoming mail server:

      • If Account Type is IMAP: imap.voice.net.au

      • If Account Type is POP: imap.voice.net.au

    • Outgoing mail server (SMTP): smtp.voice.net.au

    • Username: Your full email address (Eg example.user@voice.net.au)

4. Click More Settings...

  • Go to the Advanced tab (Only one of Incoming server (IMAP) or Incoming server (POP) will be present):

    • Incoming server (IMAP): 143 (STARTTLS) or 993 (SSL/TLS)

    • Incoming server (POP): 110 (STARTTLS) or 995 (SSL/TLS)

    • Outgoing server (SMTP): 587 (STARTTLS) or 465 (SSL/TLS)

    • Use the following type of encrypted connection: STARTTLS for port 143/110/587) or SSL/TLS for port 465/993/995

  • Go to the Outgoing Server tab:

    • Tick My outgoing server (SMTP) requires authentication

    • Choose Use same settings as my incoming mail server

5. Save and Test

  • Click OK, then Next to test the settings.

  • If successful, click Close, then Finish.

 

Note: Depending on the version of outlook we have seen a bug where it does NOT use the settings on screen, but continues to retry with the outdated settings. In this case if it is an IMAP account, you may need to remove the account and re-add it for outlook to use the correct settings.

This behaviour has also been noted on Outlook for Android.

Screenshot Examples

outlook-settings.png

outlook-more-settings-advanced.png

outlook-more-settings-outgoing-server.png

Windows 8.1 and earlier

If you are running an unsupported version of windows, you will not have support for TLS 1.2 by default.

It is highly recommended that you update to a supported version of windows, however you can enable TLS 1.2 by adding additional registry entries.

This should enable connectivity to the mailserver, but your PC will still be vulnerable to many other security issues unless you upgrade to a supported version of windows.

Download and run the registry file below to enable TLS 1.2 and reboot your PC:

enable_tls_1_2.reg

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