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3CX: Managing voicemail & greeting messages for an extension

Accessing the Voicemail menu

You can manage the voicemail for your extension, by dialing “999” or pressing the "message" button the handset.

A voice menu system will ask you to enter your Personal Identification Number (PIN) followed by "#".

Initial Options

You will be presented with the following initial options:

  • Dial “*” to play your messages.
  • Dial “9” to go to options.
  • Dial hash “#” to exit.
Extended Options

When you dial “9” for options, the following options will be announced by the voicemail system.

Press the respective numbers to change and update these features:

  • Dialing “1” allows you to change your profile status.
  • Dialing “3” allows you to dial a number.
  • Dialing “4” allows you to delete all read messages.
  • Dialing “5” allows you change your self-identification message.
  • Dialing “6” allows you to play mailbox information.
  • Dialing “7” allows you change your voicemail PIN number.
  • Dialing “8” allows you to change your greeting message.
  • Dialing “9” allows you to restart the voice menu prompts.
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